Offer Management Solution
Key Features of Authentica
OTP Generation
Generate time-based OTPs with customizable lengths (4, 6, or 8 digits). Enterprise-grade API ensures seamless integration.
Human-Machine Synergy
Enhance service efficiency by combining intelligent virtual assistants with live agent support, creating a seamless customer experience with a personalized human touch.
Global Reach
Reach audiences worldwide with multilingual support. Ensure consistent communication across global markets and expand your business effortlessly.
Scalable Deployment
Deploy your bots across multiple platforms—social media, messaging apps, and web portals. Easily manage and scale with a single dashboard.
Robust Security
Your customers’ data is safe with end-to-end encryption and enterprise-grade security protocols, preventing unauthorized access and breaches.
Industry-Specific Applications
- Enable seamless customer onboarding and account creation.
- Provide real-time responses to FAQs and self-help support.
- Recommend products using customer behavior and preferences.
- Handle order tracking, cancellations, and return requests effortlessly.
- Act as a 24x7 AI-powered lead generation assistant.
- Gather post-purchase feedback to improve service delivery.
- Assist patients with appointment bookings and rescheduling.
- Share doctor availability, consultation timings, and test reports securely.
- Answer general health queries with pre-trained AI support.
- Send medication or appointment reminders for better patient engagement.
- Capture patient feedback to enhance healthcare quality.
- Integrate with telemedicine platforms for remote consultations.
- Guide users through account setup, loan applications, and investment options.
- Offer 24x7 support for transaction queries and service requests.
- Personalize recommendations for insurance, savings, or financial products.
- Collect and verify user documents via secure chat workflows.
- Provide EMI calculators and financial planning tools within the chat.
- Conduct feedback and survey campaigns for product/service improvements.
Why BotG Stands Out
Advanced Technology Behind BotG
- NLP (Natural Language Processing) Understands customer inputs and intent with precision
- NLG (Natural Language Generation) Responds with natural, human-like messages
- Machine Learning (ML) Continuously learns from conversations to improve performance
- Cloud-Based Infrastructure Scalable, secure, and accessible anytime
- OpenAI Integration Brings advanced AI features for smarter conversations
- App & System Integration Seamlessly connects with your CRMs, tools, and business platforms
BotG equips businesses to revolutionise their customer service operations, providing tools that enhance engagement, streamline support, and protect customer interactions. With BotG, elevate your customer service strategy to meet modern demands efficiently and securely.