Social Socket

Your All-in-One Communication Platform for Scale

Simplify how you connect with your customers using Social Socket’s Unified Communication Platform. From SMS and Voice to WhatsApp, Email, and Push Notifications — manage all channels in one place. Deliver secure, personalized, and real-time communication that drives better engagement and fuels business growth.

Unified Communication Platform Channels

Simplify every interaction. With Social Socket’s CPaaS-powered platform, you can manage all customer communication channels from a single interface — enabling enterprise teams to automate workflows, drive personalization, and deliver seamless engagement at scale.

Communication Automation

Our flexible and fully configurable interface simplifies message automation and customization. Designed as a unified workflow management solution, it integrates seamlessly with your existing processes — set it up once and adjust as needed. Easily define specific channels for simultaneous delivery or create conditional logic between them based on your enterprise needs.

Centralized Communication Control

Simplify and streamline operations with a centralized dashboard that brings all communication channels into one view. Effortlessly monitor multiple channels, evaluate provider performance, and manage all campaigns in real time. With actionable insights at your fingertips, drive smarter decisions, improve visibility and efficiency, and manage your communication ecosystem more effectively.

Unified Consent Management

Consentina is a centralized platform that enables enterprises to manage the full lifecycle of user consent—including renewals, opt-ins, opt-outs, and more. With blockchain integration, it acts as a single source of truth for all historical consent logs. The platform offers a secure, transparent framework to handle consent across channels like SMS, Email, and WhatsApp. It helps businesses track, manage, and store consent data in line with regulatory standards such as TCCCPR, DPDP, and GDPR—ensuring full compliance and building stronger customer trust.

Personalized and Interactive Rich Content Platform

Social Socket is an AI-powered Personalised and Interactive Video SaaS platform enabling enterprises to create, personalize, and distribute interactive videos at scale. It enhances customer engagement, boosts communication ROI, and delivers enterprise-grade personalization across diverse customer lifecycle journeys and industries, making it a powerful tool for creating impactful and interactive communication. The platform has already generated over 500 million video streams for enterprise customers across various industries like Banking, Insurance, Financial Services, Automobile, Retail & E-Commerce, amongst others for over 75+ marque clients.

Featured Solutions

BotG

BotG, intuitive and powerful No-code chatbot with pre-build as well as custom work-flows. Engage with your users seamlessly at scale via social socket BotG. The chatbot supports seamless integration and information flow across multiple channels simultaneously, these include websites, microsites, WhatsApp, Instagram, Telegram, Facebook, Viber, amongst others..

Authentica

Social Socket’s Adaptive Multi-Factor Authentication empowers businesses and enterprises to give customers a secure and seamless way to execute transactions in an efficient and cost-effective manner. The solution enables enterprise clients to create time based OTPs, as well as deliver and validate those OTPs across multiple channels of communication that include but are not limited to SMS, Email, Flash Calls, WhatsApp and voice..

Digital Debt Collection

Especially created for BFSI lending enterprise clients to leverage digital communication channels and conversational AI technology to connect and engage with borrowers about their outstanding debt repayments and improve ROIs. The solution also provides AI based creation assistance as well as a large repository of templates that can be configured and customised. The solution has personalized and interactive pdf document distribution and omni-channel legal notice distribution and management system as integral modules to handle late stage legal communication with the borrowers..