Unified CPaaS – Social Socket

Unified CPaaS Communicate Smarter, Engage Better.

Stay connected with your customers through one powerful platform that unifies all your communication channels—built for businesses in India seeking streamlined engagement and smarter conversations.

Unified CPaaS Built for Modern Business

Our advanced Communication Platform as a Service (CPaaS) empowers companies to connect across channels with agility and precision. Whether it's SMS, voice calls, WhatsApp, emails, push alerts, or AI-powered chatbots—manage it all from one central hub. With scalability, security, and flexibility at its core, this unified platform helps brands elevate customer experience, reduce communication gaps, and ensure timely delivery of messages—no matter the channel. From marketing to customer support or transactional updates, our CPaaS solution enables seamless communication at every stage of your customer journey.

Key Area of Focus

Multi-Channel Made Simple

Deliver messages that matter, wherever your customers are. From WhatsApp and SMS to email, voice, and push notifications—our platform ensures seamless, timely communication across all preferred channels. This omnichannel approach not only builds consistency but boosts engagement and response rates.

Smarter Conversations with AI Chatbots

Harness the power of AI to elevate your customer experience. Our intelligent bots integrate with WhatsApp, Instagram, and Google Business to offer instant support, resolve queries, and handle high volumes with ease. Backed by live-agent escalation for complex queries, our solution blends automation with human empathy for truly personalized engagement.

Different Things Involved

Social Socket’s omnichannel messaging suite empowers businesses to connect instantly and at scale. Whether it’s OTPs, promotional offers, or updates, our SMS A2P messaging supports fast and secure delivery through protocols like SMPP and HTTPS. Complemented by reliable email services and actionable push notifications, we help you deliver real-time, trackable communication that keeps customers informed and engaged—anytime, anywhere.

Reach your customers where it matters most. Social socket’s voice solutions offer intelligent call routing, IVR automation, and voice broadcasting for everything from verification calls to feedback collection. Pair that with rich WhatsApp integrations for personalized support, order updates, or lead generation—delivered securely and at scale. Together, they create a seamless customer experience powered by instant and interactive communication.

Go beyond basic messaging with RCS and smart automation. Social socket’s AI chatbots handle routine queries, bookings, feedback, and even transactions across platforms like WhatsApp, Instagram, and Google Business. Meanwhile, RCS enriches your messages with media, buttons, and branding—turning conversations into conversions. When needed, bots hand off to live agents, ensuring every interaction is meaningful and human-like.

Why Choose Our Unified CPaaS?

Unlock next-level efficiency with our modern CPaaS solution tailored for enterprises in India. With 99.99% uptime, enterprise-grade security, and effortless scalability, your team can handle large volumes without a hiccup. Deep analytics help refine strategies, while secure API integrations make implementation smooth and flexible. From campaign delivery to real-time notifications—our platform is engineered to optimize every interaction.